Team Leader - HHH

Majid Al Futtaim; Kuwait City; On-site; KWD 9,000 - 13,000; Full time

Benefits offered by this job

Friendly work environment

Leadership development opportunities

Large, diverse colleague network

Job summary

Majid Al Futtaim Holding is a leading developer and operator of shopping malls, retail, and entertainment in the Middle East and beyond. We are seeking a Team Leader HHH for MAF Retail in Kuwait to drive quality, range and freshness standards and deliver an exceptional customer experience.

The role focuses on motivating the team, coaching, and ensuring smooth store operations to achieve sales targets. Strong communication and detail orientation are essential for success in this fast-paced

Qualifications

• Diploma in Commerce or Finance is required.
• At least 3+ years in a Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator with strong verbal and written skills.
• People oriented and able to build team spirit and motivation; detail oriented.

Responsibilities

• Oversee store pricing policy and pricing accuracy.
• Manage product assortment in the section.
• Negotiate internal promotions with suppliers to support discount messaging.
• Monitor customer satisfaction metrics and strive to improve NPS.
• Ensure proper stock management including reports, stock value, replenishment and deliveries.
• Minimize waste and shrinkage; report discrepancies.
• Identify slow-moving stock and manage expiry risks where applicable.
• Ensure displays follow pricing and Plano-gram standards.

Skills

Customer service

Clear communication

Team leadership

Detail orientation

People orientation

Store operations

Education

Diploma in Commerce or Finance

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Team Leader HHH | MAF Retail | Hypermarket Kuwait

ROLE SUMMARY

The Team Leader HHH is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.
• Monitor the NPS in the section work on improving areas that needs development.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.

REQUIREMENTS

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation .
• Detail orientated.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.