Sales Consultant - Automotive Accessories

Alghanim Industries; Kuwait; On-site; KWD 8,900 - 18,000; Full time

Job summary

Alghanim Industries in Kuwait seeks a driven sales professional to grow customer accounts and increase product uptake. You will handle inquiries, present offerings, and ensure a memorable handover to customers, while maintaining strong relationships.

The ideal candidate is bilingual in English and Arabic, has 2–4 years in sales or hospitality, and demonstrates excellent communication, problem solving, and convincing skills to meet and exceed expectations.

Qualifications

• 2–4 years of experience in the sales field or in the hospitality sector
• Bilingual - good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills

Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

Skills

Sales experience

Bilingual English/Arabic

Customer service

Communication skills

Problem solving

Negotiation skills

Job description

Select how often (in days) to receive an alert:

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services.

Job Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

• 2 - 4 years of experience in the sales field or in the hospitality sector
• Bilingual - good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills