Senior Hostess & Guest Relations Lead (Kuwait)

Hudson Manpower; Farwaniya; On-site; KWD 5,600 - 6,700; Full time

Benefits offered by this job

Accommodation & Transportationprovided

Job summary

Hudson Manpower is seeking an experienced Sr Hostess for a renowned restaurant group in Kuwait. You will greet guests, seat them, manage reservations and VIP guests, and coordinate with the service team to ensure exceptional dining experiences.

You will cultivate strong guest relations, coach junior staff, handle inquiries and complaints, and prepare guest feedback reports. Fluency in Arabic and English is preferred; salary is 500–600 KD with accommodation and transportation provided.

Qualifications

• Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
• Senior/supervisory experience preferred.
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.
• Sales, loyalty activities or special-event experience is an advantage.

Responsibilities

• Greet, acknowledge, seat and farewell guests professionally.
• Recognize VIP and regular guests and coordinate personalized service.
• Manage reservations, special requests, guest profiles and reservation notes.
• Manage seating plans, waitlists, queues and table availability.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Maintain guest interaction and complaint records.
• Guide and coach junior hostesses and FOH staff.
• Allocate host-desk duties and monitor performance.
• Coordinate guest information with managers and service staff.
• Maintain host desk, entrance and guest areas.
• Handle telephone calls and reservation inquiries.
• Support promotions, guest loyalty and revenue objectives.
• Prepare reports on guest feedback, VIP activity and service trends.
• Complete shift handovers and ensure the host area is ready for the next shift

Skills

Guest relations

Hospitality

Reservations

Staff coaching

Organization

Education

Diploma or Bachelor’s degree in Hospitality Management

Tools

Reservation systems

Tablets

QR feedback tools

MS Office

Job description

Hudson Manpower is seeking an experienced Sr Hostess for a renowned restaurant group in Kuwait. You will greet guests, seat them, manage reservations and VIP guests, and coordinate with the service team to ensure exceptional dining experiences.

You will cultivate strong guest relations, coach junior staff, handle inquiries and complaints, and prepare guest feedback reports. Fluency in Arabic and English is preferred; salary is 500–600 KD with accommodation and transportation provided.