Guest Relations Lead - Senior Hostess (Kuwait)

Client of Hudson Manpower; Farwaniya; On-site; KWD 3,000 - 6,000; Full time

Job summary

The Kuwait Restaurant Group is hiring an experienced Sr Hostess to greet, seat and assist guests in a reputed Kuwaiti restaurant group. You will ensure warm hospitality and smooth guest flow.

Responsibilities include managing reservations, VIP guest handling, seating plans, and coordinating with the Floor Manager and service team. Fluency in Arabic and English, professional grooming, and leadership to guide junior staff are required.

Qualifications

• Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
• Senior/supervisory experience preferred.
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.

Responsibilities

• Greet acknowledge seat and farewell guests professionally.
• Recognize VIP and regular guests and coordinate personalized service.
• Manage reservations, waitlists, guest profiles and reservation notes.
• Manage seating plans, waitlists, queues and table availability.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Maintain guest interaction and complaint records.
• Guide and coach junior hostesses and FOH staff.
• Allocate host-desk duties and monitor performance.
• Coordinate guest information with managers and service staff.
• Maintain host desk entrance and guest areas.
• Handle telephone calls and reservation inquiries.
• Support promotions, guest loyalty and revenue objectives.
• Prepare reports on guest feedback VIP activity and service trends.
• Complete shift handovers and ensure the host area is ready for the next shift.

Skills

Restaurant hosting experience

Bilingual Arabic English

Customer service

Leadership

Education

Diploma or Bachelor's in Hospitality Management

Tools

Reservation systems

Tablets

QR feedback tools

MS Office

Job description

The Kuwait Restaurant Group is hiring an experienced Sr Hostess to greet, seat and assist guests in a reputed Kuwaiti restaurant group. You will ensure warm hospitality and smooth guest flow.

Responsibilities include managing reservations, VIP guest handling, seating plans, and coordinating with the Floor Manager and service team. Fluency in Arabic and English, professional grooming, and leadership to guide junior staff are required.