Sales Engineer - Oil & Gas Experience (Arabic Speaker)

Confidential Careers; Kuwait City; On-site; KWD 89,000 - 123,000; Full time

Job summary

Confidential Careers is seeking a sales-focused professional in Kuwait City to generate sales of parts and services while achieving targets and maintaining top-tier customer satisfaction.

The role involves understanding customer needs, advising on service programs, parts availability, and coordinating with service teams to ensure on-time delivery and resolution of concerns. A mechanical engineering background is preferred.

Qualifications

• Bachelor's degree in mechanical engineering is required.
• At least 3 years of relevant experience is required.

Responsibilities

• Generate sales of parts and service and achieve sales targets.
• Maintain highest level of customer satisfaction.
• Develop knowledge of customers' needs and buying behaviors to support customers.
• Coordinate with service to discuss repair options and meet customer requirements.
• Follow up on pending service jobs to meet deadlines.

Skills

Sales experience

Customer focus

Negotiation

Education

Bachelor's degree in mechanical engineering

Job description

Job Summary

Responsible for generating sales of parts and service and achieving sales targets whilst maintaining the highest level of customer satisfaction.

Key Responsibilities

Financial achievements

• Responsible for achieving individual sales targets (Parts sales by major class, CSAs, service repairs, oil, SOS, etc.)

Market leadership

• Execute agreed business plan, to ensure the company achieves its sales and market share targets.

Customer

• Develop a good knowledge of customers' needs and buying behaviors to support customers and provide the appropriate solution.
• Attend to customer concerns/ problems and insure that are resolved amicably, in timely and professional manner.
• Develop and maintain excellent relationships with all customers
• Provide timely, professional and accurate advise to customers on service program, parts availability and any related improvement or promotion.
• Visit the customer to complete required inspection reports (CTS, TA-I) & inform customer of machine inspection results.
• Coordinate with the Service department to discuss and agree the most appropriate repair options to meet customer requirements.
• Follow-up on all pending service jobs to ensure the company meets the agreed deadline.

Competitors insight

• Keep updated on competitors activities, and provides timely feedback to manager to support development of marketing strategy

Qualifications & Experiences

• Bachelor's degree in mechanical engineering.
• At least 3 years of relevant experience.