Sales Associate

Apparel Group - UAE; Kuwait; On-site; KWD 2,800 - 5,000; Full time

Job summary

Apparel Group - UAE in Kuwait seeks a dedicated Retail Sales Associate to represent the brand in-store, delivering exceptional customer service and driving sales through engaging shopping experiences.

You will greet customers, assist in product selection, upsell loyalty programs, maintain store standards, manage POS, and support stock and visual merchandising while adhering to SOPs and loss prevention policies.

Qualifications

• Experience in retail sales or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Presentable appearance and professional grooming.

Responsibilities

• Greet customers and assist in product selection to drive sales.
• Promote loyalty programs and upsell where appropriate.
• Maintain store presentation, stock and visual standards.
• Operate POS, handle cash transactions and receipts.
• Record inventory movements and report discrepancies.
• Adhere to SOPs and loss prevention policies.

Skills

Customer Service

Communication

Sales

Teamwork

Tools

POS System

Inventory Tracking

Job description

JOB DESCRIPTION

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service:

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST  Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise:

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party