Counter Sales Associate

Azadea; Kuwait City; On-site; KWD 4,500 - 6,700; Full time

Job summary

Azadea in Kuwait City is seeking a Counter Sales Associate to welcome walk-in customers, present available food items, and ensure orders are prepared accurately and served on time.

You will handle dine-in and takeaway orders, maintain cleanliness, restock and follow hygiene standards, process cash payments, and communicate clearly with the team to guarantee smooth counter operations.

Qualifications

• Customer service experience is required.
• Fluency in English is necessary.
• Cash handling and basic transactions.
• Attention to hygiene and cleanliness is essential.

Responsibilities

• Greet and serve walk-in customers with product knowledge and adherence to procedures.
• Process orders from waiters and arrange them for timely delivery.
• Receive daily orders, verify against specs, display in the fridge, and restock with hygiene standards.
• Perform opening/closing duties per norms and internal procedures.
• Maintain and report records including training records, taste panels, and wastage forms.
• Report complaints or issues to the manager promptly.
• Handle cash payments including exchanges according to policies.
• Place orders for required products through coordination with stakeholders.
• Prepare takeaway orders ensuring proper wrapping and accommodate special requests.
• Communicate all operational details clearly for handovers in the log book.
• Maintain a clean environment by practicing hygiene and sanitizing the counter.
• Complete monthly inventory for disposables.

Skills

Customer service

English fluency

Cash handling

Hygiene awareness

Education

High school degree

Job description

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items organizing counter operations and ensuring all orders are prepared and served on time

RESPONSIBILITIES

Greet and serve walk-in customers providing high-level service through product knowledge and adhering to established procedures Process orders received from waiters arrange them according to service standards and ensure timely delivery to customers within designated serving timeframes Receive daily orders check items against order specifications display them in the presentation fridge and maintain regular restocking while upholding hygiene and presentation standards Participate in opening and closing duties in compliance with norms and internal procedures Maintain and report all records including daily training records taste panels and wastage forms Promptly report any complaints or operational issues to the manager Receive and process cash payments including exchanges and money transactions in accordance with established policies Place orders for required products through coordination with relevant stakeholders Receive and prepare takeaway orders ensuring they are wrapped according to established standards and accommodate special orders requested by customers Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book Ensure a clean environment by implementing hygiene practices such as the Clean as you go policy and regularly sanitizing the counter display Complete monthly inventory for all disposable items consumables

LANGUAGE & TECHNICAL SKILLS

Language Proficiency Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight. Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods. Organizational Savvy Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture. Demonstrates Self-Awareness Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.