Sales Associate

Apparel Group; Kuwait; Sur place; KWD 12 000 - 18 000; Plein temps

Résumé du poste

Apparel Group Kuwait is seeking a store associate to represent the brand at the point of sale with a focus on exceptional customer service and retail experience.

You will greet customers, assist in product selection, and drive sales while promoting the Club Apparel Loyalty Program. Responsibilities include merchandising, POS handling, cash reconciliation, and maintaining stock and security standards. Flexible for extended hours during sales periods.

Qualifications

• Experience in delivering excellent customer service.
• Ability to assist customers in selecting products and closing sales.
• Familiarity with loyalty programs and upselling techniques.

Responsabilités

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers and promote the Store loyalty program.
• Maintain store presentation and adhere to visual standards.
• Operate POS and handle cash accurately during shifts.
• Record inventory movements and ensure stock is displayed per layout standards.
• Be flexible for extended hours during sale periods and varied shifts.
• Maintain up-to-date product knowledge and safeguard stock loss.

Connaissances

Customer service

Sales

Communication

Outils

POS system

Description du poste

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party