Sales Associate

Apparel Group; Gouvernement Hawalli; On-site; KWD 3,300 - 5,600; Full time

Job summary

Apparel Group in Kuwait is seeking a customer-focused sales associate to represent the brand in-store and drive sales through excellent service. You will greet customers, assist in selecting products, and promote the Club Apparel Loyalty Program while maintaining brand standards and knowledge of the group’s brands.

You will handle the POS, manage merchandising, and sustain loss prevention practices. This role requires flexibility for extended hours, strong grooming, and teamwork in a fast-paced

Qualifications

• Represent the brand and maximize sales through exceptional customer service and retail experience.
• Maintain visual presentation and store standards as assigned by management.
• Be up-to-date on brand knowledge to assist with cross-selling.

Responsibilities

• Greet customers and help them select the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow GUEST: Greet, Understand, Explain, Sell, Thank guidelines.
• Stay informed about group brands for suggestive selling.
• Be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Maintain up-to-date product knowledge and minimize stock loss.
• Handle POS and billing efficiently.

Skills

Customer Service

Merchandising

POS Handling

Inventory

Cash Handling

Loss Prevention

Shift Flexibility

Job description

Job Description

Position Objective

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST †Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party