Sales Associate

Apparel Group; Kuwait; On-site; KWD 2,800 - 3,900; Full time

Job summary

Apparel Group in Kuwait seeks a customer-focused retail associate to maximize sales through exceptional service and expert product guidance. You will greet customers, assist in selections, promote the loyalty program, and ensure accurate POS transactions.

The role requires grooming, brand knowledge, and flexibility to work extended hours during sales events. Join a team that emphasizes guest experience, stock presentation, and adherence to SOP and loss prevention policies, while delivering

Qualifications

• Excellent customer service and retail experience preferred.
• Ability to upsell and promote loyalty programs.
• Presentable with good grooming standards.
• Available for varied shifts and overtime during sale periods.

Responsibilities

• Greet customers and assist in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow the GUEST selling method: Greet, Understand, Explain, Sell, Thank.
• Be knowledgeable about brand offerings for effective suggestive selling.
• Maintain presentable appearance at all times.
• Work extended hours during sale periods as needed.
• Handle POS and cash transactions accurately.
• Record inventory movements and maintain stock reports.
• Adhere to SOPs and Loss Prevention policies.
• Keep sales figures confidential.

Skills

Customer service

Greet customers

Suggestive selling

Cash handling

POS operation

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST - Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party