Sales Associate

Majid Al Futtaim; Kuwait City; On-site; KWD 2,800 - 4,500; Full time

Benefits offered by this job

Friendly environment

Positive vibes

Diverse colleagues

Job summary

Majid Al Futtaim Holding is a leading developer and operator of shopping malls, retail, and entertainment in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries.

Majid Al Futtaim Lifestyle is seeking a Sales Associate to join Operations and deliver exceptional customer experiences. As a Sales Associate, you will ensure customer needs are understood and fulfilled, achieve sales targets, and contribute to

Qualifications

• Experience in customer-facing roles.
• Strong communication skills.
• Ability to upsell and cross-sell.

Responsibilities

• Provide excellent customer service following Majid Al Futtaim guidelines.
• Address customer concerns promptly and escalate when needed.
• Achieve sales targets and use upselling techniques.
• Enhance sales with product knowledge, upsell and cross-sell.
• Maintain store standards: cleanliness, tidiness, replenishment.
• Adhere to security policies and minimize stock loss.
• Assist customers in locating or obtaining merchandise across brands.

Skills

Customer service

Communication skills

Education

High School Certificate

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.