Reservations Agent

Hilton; Kuwait; On-site; KWD 15,000 - 25,000; Full time

Job summary

Hilton in Kuwait is seeking a Reservations Agent to provide exceptional customer service and ensure a memorable experience for guests. This role involves responding to booking inquiries, securing reservations, and promoting hotel services.

The ideal candidate will exhibit a passion for hospitality, attention to detail, and strong teamwork skills. Join us in creating unforgettable experiences for our guests!

Qualifications

• Passion for hospitality and spreading warmth.
• Integrity and ethical behavior in all tasks.
• Ability to inspire and lead team members.

Responsibilities

• Provide exceptional customer service to inquiries.
• Convert guest inquiries into confirmed reservations.
• Maintain accuracy in recording reservations.
• Maximize room sales through proactive techniques.
• Support sales efforts by identifying potential leads.

Skills

Customer service

Attention to detail

Teamwork

Sales skills

Leadership

Job description

Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Provide exceptional customer service: respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: convert guest inquiries into confirmed reservations.
• Maintain attention to detail: record and process all reservations with accuracy.
• Use proactive selling techniques: maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: respond to sales inquiries and help identify potential leads for future business opportunities.

Qualifications

What It Takes to Make the Stay. At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member.

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Teamwork drives the best outcomes.
• Ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.