Spa Manager

Hilton; Kuwait; On-site; KWD 30,000 - 45,000; Full time

Job summary

Hilton in Kuwait is looking for a Spa Manager to oversee daily spa operations, ensuring exceptional guest experiences. You will manage service quality, revenue opportunities, and maintain facilities, while inspiring and developing your team.

The ideal candidate is passionate about hospitality, possesses strong leadership qualities, and has a sense of accountability in maintaining high standards of service and safety.

Qualifications

• Passion for hospitality and guest experiences.
• Ability to lead and inspire a team.
• Strong accountability and ownership over spa operations.

Responsibilities

• Oversee daily spa operations and manage guest service.
• Develop spa menus and implement marketing strategies.
• Maintain clean and well-functioning spa facilities.
• Respond to feedback and improve the overall spa experience.
• Supervise and mentor team members for professional growth.
• Ensure compliance with health and safety regulations.

Skills

Guest service

Team leadership

Operational management

Revenue growth strategies

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Manager, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Oversee daily spa operations: manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance.
• Maximize revenue opportunities: develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience.
• Maintain spa facilities: ensure spa areas and equipment are well‑maintained, clean, and in excellent working order.
• Enhance guest satisfaction: monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience.
• Inspire and develop the team: supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high‑performing team.
• Uphold regulatory standards: maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing.

Qualifications

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member.

• Passion for spreading the light and warmth of hospitality.
• Act with integrity and always do the right thing.
• Inspire others through leadership.
• Believe that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.