Patient Access & Scheduling Specialist

Maseera; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

Maseera seeks a Patient Access Representative (Receptionist) to coordinate patient scheduling across multiple providers and departments, ensuring efficient testing and procedures per guidelines. You will verify insurance benefits, collect payments, and support patient registration with accuracy in the electronic record system.

The role requires Arabic and English fluency, familiarity with medical terminology, and experience with registration and scheduling software.

Qualifications

• High School Diploma required; associate degree preferred.
• Experience in healthcare or insurance settings preferred.
• Ability to communicate in Arabic and English.
• Experience with patient registration, scheduling, and billing processes.

Responsibilities

• Schedule patients for treatment by multiple providers and areas, and arrange tests and procedures.
• Apply knowledge of multiple treatment areas, priority of procedures, and primary care services.
• Prioritize to improve utilization of physician staff, patient time, equipment, and facilities.
• Coordinate services to patients; schedule outpatient visits across departments.
• Comply with referral management regulations for primary care providers.
• Capture demographic and financial information for patient registration and record in the system.
• Verify insurance benefits; explain financial requirements and collect outstanding portions.
• Obtain signatures, verify information, and scan documents into the electronic record system.
• Handle field phone calls regarding appointment times, billing issues, cancellations and related concerns.
• Provide patients with information on personal preparation for scheduled procedures.

Skills

Arabic language

English language

Medical terminology

Customer service

Education

High School Diploma

Associate's Degree in Business Administration

Tools

Microsoft Office

EHR systems

Job description

Maseera seeks a Patient Access Representative (Receptionist) to coordinate patient scheduling across multiple providers and departments, ensuring efficient testing and procedures per guidelines. You will verify insurance benefits, collect payments, and support patient registration with accuracy in the electronic record system.

The role requires Arabic and English fluency, familiarity with medical terminology, and experience with registration and scheduling software.