Clinical Receptionist III

Dasman Diabetes Institute; Kuwait City; On-site; KWD 3,600 - 6,600; Full time

Job summary

Dasman Diabetes Institute in Kuwait City seeks an experienced receptionist to oversee patient registration, appointment coordination, and front-desk operations. You will liaise with nursing and medical staff, answer inquiries, and ensure data accuracy in the EHR system while maintaining confidentiality and professional standards.

Responsibilities include supervising the reception desk, training staff, managing schedules, and supporting clinical documentation and research recruitment.

Responsibilities

• Patient Registration and Appointment Coordination: Manage daily clinic appointment coordination and complex scheduling tasks; ensure patient registration and data accuracy and updated within EHR systems; confirm patients appointments; contact patients to notify updates; track clinic appointment waiting list; audit patients data and appointments.
• Reception Operations and Patient Services: Supervise reception desk workflow and train junior staff; coordinate communication between reception, nursing and medical staff; answer calls and follow up on inquiries; maintain competencies; respond to patients and visitors queries.
• Clinical Administration and Documentation: Generate and review daily reports on patient visits; scan and upload documents into EHR; ensure labs requests added; complete patient pathways; prepare statistics for patients and appointments.
• Research Support: Recruit patients for research; book and follow-up research appointments.
• Service Improvement and Outreach: Support new reception processes; service outreach and marketing.
• Compliance and Professional Standards: Uphold confidentiality and compliance with policies; perform duties assigned by senior team; ensure safety policies.

Job description

Language

English Arabic

Years of Experience

5

Closing Date

12 November 2026

Function

To perform and oversee advanced reception and patient coordination tasks support clinic workflow data accuracy and patient experience in compliance with DDI operational and service standards

Responsibilities

• Patient Registration amp Appointment Coordination Manage daily clinic appointment coordination and complex scheduling tasks Ensure patient registration and data accuracy and updated within EHR systems Confirm patients appointments Contact patients to notify any updates regarding their appointments Track clinics appointment waiting list Audit patients data and appointments
• Reception Operations amp Patient Services Supervise reception desk workflow and train junior staff as needed Coordinate communication between reception nursing and medical staff Answer incoming calls and follow up on patient inquiries and requests Follow up all clients requests Maintain assigned competencies Be aware of all DDI activities to respond to patients and visitors queries appropriately
• Clinical Administration amp Documentation Generate and review daily reports on patient visits no-shows consent forms Scan and upload all required documents into the EHR system Ensure all labs requests added to the EHR system Complete patients pathway as requested Prepare statistics for patients and appointments in all clinics
• Research Support Recruit patients for research Book and follow-up all research appointments
• Service Improvement amp outreach Support implementation of new reception processes and improvements Service outreach and marketing
• Compliance amp Professional Standards Uphold confidentiality professionalism and compliance with DDI policies Perform other related duties assigned by the Senior Team Leader and Head of Unit Comply with all occupational health safety and infection control policies to ensure a safe working environment for patients staff and visitors