Senior Clinical Receptionist & Patient Flow Lead

Dasman Diabetes Institute; Kuwait City; On-site; KWD 3,600 - 6,600; Full time

Job summary

Dasman Diabetes Institute in Kuwait City seeks an experienced receptionist to oversee patient registration, appointment coordination, and front-desk operations. You will liaise with nursing and medical staff, answer inquiries, and ensure data accuracy in the EHR system while maintaining confidentiality and professional standards.

Responsibilities include supervising the reception desk, training staff, managing schedules, and supporting clinical documentation and research recruitment.

Responsibilities

• Patient Registration and Appointment Coordination: Manage daily clinic appointment coordination and complex scheduling tasks; ensure patient registration and data accuracy and updated within EHR systems; confirm patients appointments; contact patients to notify updates; track clinic appointment waiting list; audit patients data and appointments.
• Reception Operations and Patient Services: Supervise reception desk workflow and train junior staff; coordinate communication between reception, nursing and medical staff; answer calls and follow up on inquiries; maintain competencies; respond to patients and visitors queries.
• Clinical Administration and Documentation: Generate and review daily reports on patient visits; scan and upload documents into EHR; ensure labs requests added; complete patient pathways; prepare statistics for patients and appointments.
• Research Support: Recruit patients for research; book and follow-up research appointments.
• Service Improvement and Outreach: Support new reception processes; service outreach and marketing.
• Compliance and Professional Standards: Uphold confidentiality and compliance with policies; perform duties assigned by senior team; ensure safety policies.

Job description

Dasman Diabetes Institute in Kuwait City seeks an experienced receptionist to oversee patient registration, appointment coordination, and front-desk operations. You will liaise with nursing and medical staff, answer inquiries, and ensure data accuracy in the EHR system while maintaining confidentiality and professional standards.

Responsibilities include supervising the reception desk, training staff, managing schedules, and supporting clinical documentation and research recruitment.