Call Center Agent

Al Seef Pharmacy; Ahmadi; On-site; KWD 2,800 - 3,900; Full time

Job summary

Al Seef Pharmacy in Kuwait is seeking a friendly Customer Service Representative to manage incoming calls, provide accurate information, and transfer calls to the appropriate department while maintaining confidentiality. You will schedule clinic appointments, assist patients over the counter, and liaise between customers and hospital units.

The role requires bilingual English and Arabic, basic computer skills, and a commitment to quality service. Shifts rotate to cover peak hours.

Qualifications

• High School education and bilingual English/Arabic.
• Good communication skills in English and Arabic.
• Basic computer knowledge.
• At least one year of relevant work experience.

Responsibilities

• Answer all incoming calls and provide accurate information with good customer care.
• Transfer calls to the appropriate unit or person when required.
• Maintain confidentiality and privacy of calls.
• Assist patients with clinic appointments via scheduling system and over-the-counter inquiries.
• Liaise between customers and hospital units to facilitate care.
• Work on rotating shifts as required by the department.
• Participate in training and continuing education within the department and hospital.
• Carry out other duties as required by the reporting manager.

Skills

Bilingual English Arabic

Good communication skills

Basic computer knowledge

1 year relevant experience

Education

High School education

Job description

Job Responsibilities

Answers all incoming calls outside or inside calls meeting standards of good customer care Provides accurate and appropriate information to any telephone inquiries Transfers line to appropriate unit or person when so required Adheres to confidentiality and privacy of calls Must be effective in achieving customer satisfaction on all relevant calls and over-the-Counter transactions Able to liaise between customer and relevant hospital unit be it on the telephone or over-the-counter and facilitates matters of customer care Books patients for clinic appointment as per approved Appointment Scheduling system emanating from patient s telephone calls Provide routine information and enquiry service Maintains confidentiality of patient information and prevent disclosure to unauthorized persons Works on rotating shifts areas as required Participates in training evaluation and continuing education of the department and hospital at large Adheres to good customer service practices Carries out other duties as required by the reporting manager

Minimum Requirements

• High School education


• Bilingual English and Arabic with good communication skills


• Basic computer knowledge


• At least one-year relevant experience


• High School education.


• Bilingual (English and Arabic) with good communication skills.


• Basic computer knowledge.