Patient Access Representative (Receptionist)

Maseera; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

Maseera seeks a Patient Access Representative (Receptionist) to coordinate patient scheduling across multiple providers and departments, ensuring efficient testing and procedures per guidelines. You will verify insurance benefits, collect payments, and support patient registration with accuracy in the electronic record system.

The role requires Arabic and English fluency, familiarity with medical terminology, and experience with registration and scheduling software.

Qualifications

• High School Diploma required; associate degree preferred.
• Experience in healthcare or insurance settings preferred.
• Ability to communicate in Arabic and English.
• Experience with patient registration, scheduling, and billing processes.

Responsibilities

• Schedule patients for treatment by multiple providers and areas, and arrange tests and procedures.
• Apply knowledge of multiple treatment areas, priority of procedures, and primary care services.
• Prioritize to improve utilization of physician staff, patient time, equipment, and facilities.
• Coordinate services to patients; schedule outpatient visits across departments.
• Comply with referral management regulations for primary care providers.
• Capture demographic and financial information for patient registration and record in the system.
• Verify insurance benefits; explain financial requirements and collect outstanding portions.
• Obtain signatures, verify information, and scan documents into the electronic record system.
• Handle field phone calls regarding appointment times, billing issues, cancellations and related concerns.
• Provide patients with information on personal preparation for scheduled procedures.

Skills

Arabic language

English language

Medical terminology

Customer service

Education

High School Diploma

Associate's Degree in Business Administration

Tools

Microsoft Office

EHR systems

Job description

Patient Access Representative (Receptionist)

Job Summary

• Schedule patients for treatment by multiple providers and treatment areas, and arrange a variety of associated tests and procedures according to established guidelines and specific criteria
• Apply relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures and tests and primary care services
• Prioritize in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities
• Coordinate the provision of multiple services to patients; Schedule patients for outpatient services or visits to multiple departments
• Comply with referral management regulations established for primary care providers
• Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable
• Conduct field phone calls regarding appointment times, billing issues, appointment cancellations and all related kinds of concerns;
• Provide patient with standard information regarding their personal preparation for scheduled procedures.

Requirements Education

• High School Diploma, Associates Degree in Business Administration or similar preferred.

Knowledge

• Ability to communicate in Arabic and English (speaking and writing).
• Medical terminology, third party payer billing and managed care requirements and procedures is preferred.
• Ability to use specialized application software and computer systems for patient registration and scheduling and knowledge of business office procedures.

Experience

• 1 to 3 years of experience in Healthcare or insurance setting involving insurance authorization, referral processes and coding.
• Experience in hospital registration or scheduling in an acute healthcare setting preferred.
• Experience should involve compliance and/or patient tracking functions.
• Experience should involve compliance with admitting and transfer polices as noted in the medical by-laws and the clinical necessity of admissions, as well as medical insurance and eligibility requirements.
• Experience using Microsoft office (Outlook, Excel, Word, and PowerPoint).