Patient Experience Coordinator

Taiba Hospital; Mubarak Al-Kabeer; On-site; KWD 6,000 - 8,000; Full time

Job summary

Taiba Hospital in Kuwait is seeking a Patient Experience Coordinator to greet patients, support families, and help manage feedback. You will conduct daily rounds, respond to inquiries, and collaborate with care teams to improve patient experiences across inpatient and outpatient areas.

Fluency in Arabic and English, 1–3 years of patient-facing experience, and proficiency with Microsoft Office are required. Healthcare experience is preferred and you will help uphold patient rights and service

Qualifications

• High school diploma or Associate Degree in a relevant field.
• 1–3 years of patient-facing, hospitality, or customer service experience.
• Fluency in Arabic and English (written and spoken).
• Familiarity with Microsoft Office and basic system navigation.
• Healthcare experience is preferred.
• Understanding of patient rights and customer service standards.

Responsibilities

• Greet, guide, and assist patients and visitors.
• Conduct daily patient rounds across inpatient and outpatient areas.
• Respond to non-medical requests and inquiries.
• Record complaints and ensure timely follow-up.
• Handle patient calls, emails, and inquiries.
• Collaborate with hospital teams to improve patient experiences.

Skills

Patient-facing experience

Customer service

Arabic language

English language

Interpersonal skills

Problem solving

Education

High school diploma

Associate Degree

Tools

Microsoft Office

Job description

Job Title: Patient Experience Coordinator
Job Code: PEC-005
Department: Patient Experience

Your Impact

• 1–3 years of patient-facing or customer service experience
• Daily patient rounds across inpatient and outpatient areas
• 2 languages – Arabic and English communication
• Timely handling and escalation of patient feedback
• Consistent, compassionate support for patients and families

What you will do

• Patient Welcome: Greet, guide, and assist patients and visitors.
• Patient Rounds: Check patient comfort and satisfaction daily.
• Patient Support: Respond to non-medical requests and inquiries.
• Feedback Tracking: Record complaints and support timely follow-up.
• Communication: Handle patient calls, emails, and inquiries.
• Collaboration: Work with hospital teams to improve patient experiences.

How success is measured

• Warm, empathetic, and attentive daily patient interactions
• Fast and effective handling and escalation of patient concerns
• Accurate and detailed logging of feedback in the system
• Clear communication and seamless teamwork
• Respect for patient privacy and confidentiality

You will thrive here if you have…

• High school diploma or an Associate Degree in a relevant field
• 1–3 years of patient-facing, hospitality, or customer service experience
• Healthcare experience is preferred
• Fluency in Arabic and English (written and spoken)
• Familiarity with Microsoft Office applications and basic system navigation
• Understanding of patient rights and customer service standards
• Strong interpersonal and problem-solving skills

Competencies we value

• Communication – Clear, respectful, and reassuring interactions
• Client Focus – Putting patients' comfort, dignity, and needs first
• Emotional Intelligence – Listening with empathy, patience, and understanding
• Teamwork – Collaborating to create a seamless patient experience
• Adaptability – Responding positively to changing patient needs