Front Office Senior Receptionist (Arabic Speaker)

Accorhotel; Kuwait City; Sur place; KWD 10 000 - 17 000; Plein temps

Résumé du poste

Accorhotel Kuwait City is seeking a Front Office Senior Receptionist to welcome guests and ensure a seamless arrival and departure experience, delivering outstanding service and maintaining operational excellence.

You will supervise daily front desk operations, handle check-ins/check-outs, resolve guest concerns promptly, coordinate with departments, and support staff training and scheduling under the Front Office Manager.

Qualifications

• Service-focused personality with a genuine commitment to hospitality.
• Proficiency with Opera property management system or related hotel management software.
• Fluency in English and Arabic; additional languages are a plus.
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment.
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently.
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously.
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction.

Responsabilités

• Greet guests
• manage check-ins
• respond to requests and settle accounts while providing friendly and engaging service
• Supervise day-to-day front office operations ensuring service standards are consistently met and maintained
• Address guest concerns promptly
• track issues and notify appropriate departments to resolve problems efficiently
• Assist the Front Office Manager with staffing records scheduling and staff training initiatives

Connaissances

Customer service

Opera PMS

Bilingual English/Arabic

Supervisory experience

Problem solving

Organization

Communication (ENG/ARA)

Outils

Opera PMS

Description du poste

Front Office Senior Receptionist

First impressions are everything

As a Front Office Supervisor you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence

What you will be doing

• Greet guests
• manage check-ins
• respond to requests and settle accounts while providing friendly and engaging service
• Supervise day-to-day front office operations ensuring service standards are consistently met and maintained
• Address guest concerns promptly
• track issues and notify appropriate departments to resolve problems efficiently
• Assist the Front Office Manager with staffing records scheduling and staff training initiatives

Qualifications

Your experience and skills include:

• Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required
• Proficiency with Opera property management system or related hotel management software
• Fluency in English and Arabic; additional languages are a plus
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction