Operations Manager

Confidential; Kuwait City; On-site; KWD 20,000 - 31,000; Full time

Job summary

Confidential in Kuwait City seeks an experienced Operations Manager for a Family Entertainment Center. You will oversee day-to-day operations, budgeting, revenue performance, and guest experience to ensure safety and engagement.

You will lead attractions, ticketing, staffing, and maintenance while evaluating locations and presenting recommendations to leadership. Strong leadership and cost-control skills are essential.

Qualifications

• Proven operations management experience in a family entertainment center or similar leisure venue.
• Direct responsibility for venue budgets, revenue reporting and operating costs.
• Experience contributing to location selection or a new venue launch.
• Ability to explain the commercial performance of venues with shareable figures.
• Strong leadership, guest service and problem-solving skills.

Responsibilities

• Oversee attractions, guest services, ticketing, parties, staffing, maintenance and safety.
• Build and manage a detailed operating budget covering rent, payroll, maintenance, software, utilities, marketing and other venue costs.
• Evaluate potential locations using footfall, catchment area, accessibility, competition and projected returns.
• Track tickets sold, ticket prices, party bookings, average spend, revenue by category and seasonal demand.
• Prepare monthly profit and loss reports, forecasts and practical profitability recommendations.
• Lead staff recruitment, scheduling, training and performance management.
• Coordinate preventive maintenance and ensure safety and service standards.

Skills

Budgeting

Revenue reporting

Staff leadership

Guest services

Operations management

Safety standards

Forecasting

Job description

Operations Manager – Family Entertainment Center (FEC)

We are seeking an experienced FEC Operations Manager who has managed a venue’s day-to-day operations and understands its financial performance in detail. The successful candidate will help assess locations, build operating budgets, improve revenue, and deliver a safe and engaging guest experience.

Key responsibilities

• Oversee attractions, guest services, ticketing, parties, staffing, maintenance, and safety.
• Build and manage a detailed operating budget covering rent, payroll, maintenance, software, utilities, marketing, and other venue costs. Contribute to construction and fit-out budgets for new locations.
• Evaluate potential locations using footfall, catchment area, accessibility, competition, rental terms, space requirements, and projected returns. Present recommendations to leadership.
• Track tickets sold, ticket prices, party and group bookings, average spend, revenue by category, and seasonal demand. Use these figures to improve pricing, promotions, staffing, and capacity planning.
• Prepare monthly profit and loss reports, forecasts, and practical recommendations to improve profitability.
• Lead staff recruitment, scheduling, training, and performance management.
• Coordinate preventive maintenance and ensure attractions meet safety and service standards.

Requirements

• Proven operations management experience in a family entertainment center, indoor activity park, trampoline park, or comparable leisure venue.
• Direct responsibility for venue budgets, revenue reporting, and operating costs.
• Experience contributing to location selection or a new venue launch.
• Ability to explain the commercial performance of venues previously managed, using figures the candidate is authorized to share.
• Strong leadership, guest service, and problem-solving skills.