Floor Manager

Agthia; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

Agthia in Kuwait City seeks an experienced Floor Manager to oversee front-of-house operations in a premium fine dining restaurant. You will ensure exceptional guest experiences, maintain service standards, and lead the service team with elegance and operational excellence.

You will manage daily floor operations, collaborate with kitchen and bar teams, supervise staff, and drive revenue through upselling while upholding hygiene and company standards.

Responsibilities

• Guest experience and service excellence across all interactions.
• Oversee daily floor operations and ensure smooth service.
• Lead, train, and mentor service staff.
• Maintain premium standards, ambiance, and cleanliness.
• Drive revenue through upselling high-margin items.
• Prepare shift reports and manage scheduling.
• Assist in inventory coordination with procurement.

Job description

Job Summary

We are seeking an experienced and highly professional Floor Manager to oversee front-of-house operations in a premium fine dining restaurant. The ideal candidate will ensure exceptional guest experiences, maintain the highest service standards, and lead the service team with strong attention to detail, elegance, and operational excellence.

Key Responsibilities

• Guest Experience & Service Excellence
• Ensure a seamless, personalized, and memorable dining experience for all guests.
• Handle VIP guests with discretion and professionalism.
• Address guest feedback, complaints, and special requests promptly and effectively.
• Maintain a visible presence on the floor during service hours.
• Operations Management
• Oversee daily floor operations, ensuring service flows smoothly and efficiently.
• Coordinate with kitchen and bar teams for timely service and order accuracy.
• Monitor table turnover, reservations, and seating plans.
• Ensure compliance with hygiene, safety, and company standards.
• Team Leadership & Development
• Supervise, train, and mentor service staff.
• Conduct pre-shift briefings and communicate daily priorities.
• Ensure grooming, discipline, and adherence to service etiquette standards.
• Support recruitment and onboarding of new team members.
• Quality & Standards Control
• Maintain premium service standards aligned with fine dining expectations.
• Ensure proper table settings, ambiance, and cleanliness at all times.
• Monitor food and beverage presentation before serving.
• Sales & Upselling
• Drive revenue through upselling and promoting high-margin items.
• Ensure staff are knowledgeable about menu offerings, ingredients, and pairings.
• Support achievement of daily and monthly revenue targets.
• Administrative Duties
• Prepare shift reports and operational updates.
• Monitor staff attendance and scheduling.
• Assist in inventory control and coordination with procurement if required.