Area Manager Operations

Jai Hr Management Consultancy Services; Kuwait City; Sur place; KWD 28 000 - 45 000; Plein temps

Résumé du poste

Jai Hr Management Consultancy Services in Kuwait City is seeking an experienced Area Manager Operations to oversee multiple restaurant outlets within an assigned cluster in Kuwait. The ideal candidate has strong experience in multi-outlet restaurant operations, team management, sales performance, cash control, food safety, and operational compliance.

You will be responsible for ensuring smooth day-to-day operations, maintaining company standards, achieving sales targets, and driving performance

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 5–8 years of experience in restaurant operations, preferably with multi-outlet responsibility.
• Experience as Area/Cluster/Regional Operations Manager or Senior Restaurant Manager.
• Experience in QSR chains, restaurant groups, catering, or central kitchen ops.
• Strong knowledge of SOPs, food safety, hygiene, cash control, POS systems, and sales management.
• Proven ability to manage multiple outlets and lead large teams.
• Strong leadership, problem-solving, communication, and decision-making skills.
• Ability to work in a fast-paced operational environment and handle urgent escalations.

Responsabilités

• Manage and monitor the daily operations of multiple restaurant outlets
• Supervise Restaurant Managers, Shift Managers, Kitchen In-Charges and FOH/BOH teams
• Ensure compliance with SOPs, service standards, hygiene, food safety and regulations
• Monitor sales performance, achieve targets and implement corrective actions
• Conduct regular and surprise audits covering cash handling, POS, inventory and procedures
• Manage staffing, attendance, discipline, training and performance evaluations
• Ensure proper implementation of promotional activities and sales improvement initiatives
• Coordinate with Central Kitchen, Supply Chain, Inventory, Accounts, Maintenance and other departments
• Resolve customer complaints, operational issues, staffing shortages and branch-level escalations promptly
• Conduct regular outlet visits and ensure all branches remain inspection-ready
• Submit timely operational reports and elevate critical issues to senior management
• Remain accessible during operational hours to support branches and handle urgent escalations

Connaissances

Multi-Outlet Operations

Restaurant Management

QSR Operations

Sales Target Achievement

Team Leadership

Cash Audits

POS Management

Food Safety & Hygiene

SOP Compliance

Staff Training

Operational Reporting Requirements

Formation

Bachelor's degree in Business Administration/Hospitality Management or related field

Description du poste

Job Summary

We are looking for an experienced strong Area Manager Operations strong to oversee multiple restaurant outlets within an assigned cluster in Kuwait The ideal candidate will have strong experience in multi-outlet restaurant operations team management sales performance cash control food safety and operational compliance The candidate will be responsible for ensuring smooth day-to-day operations maintaining company standards achieving sales targets and driving the performance of all assigned outlets

Key Responsibilities

• Manage and monitor the daily operations of multiple restaurant outlets
• Supervise Restaurant Managers Shift Managers Kitchen In-Charges and FOH BOH teams
• Ensure compliance with company SOPs service standards hygiene food safety and government regulations
• Monitor sales performance achieve business targets and implement corrective actions to improve results
• Conduct regular and surprise audits covering cash handling POS transactions sales inventory and operational procedures
• Manage staffing attendance discipline training and performance evaluations
• Ensure proper implementation of promotional activities and sales improvement initiatives
• Coordinate with Central Kitchen Supply Chain Inventory Accounts Maintenance and other departments
• Resolve customer complaints operational issues staffing shortages and branch‑level escalations promptly
• Conduct regular outlet visits and ensure all branches remain inspection‑ready
• Submit timely operational reports and elevate critical issues to senior management
• Remain accessible during operational hours to support branches and handle urgent escalations

Key Skills

• Multi-Outlet Operations
• Restaurant Management
• QSR Operations
• Sales amp Target Achievement
• Team Leadership
• Cash Audits
• POS Management
• Food Safety amp Hygiene
• SOP Compliance
• Staff Training
• Operational Reporting Requirements

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
• Minimum 5 8 years of experience in restaurant operations, preferably with multi‑outlet responsibility.
• Previous experience as an Area Manager, Cluster Manager, Regional Operations Manager, or Senior Restaurant Manager.
• Experience in QSR chains, restaurant groups, catering, or central kitchen operations is preferred.
• Strong knowledge of restaurant SOPs, food safety, hygiene, cash control, POS systems, and sales management.
• Proven ability to manage multiple outlets and lead large teams.
• Strong leadership, problem‑solving, communication, and decision‑making skills.
• Ability to work in a fast‑paced operational environment and handle urgent escalations.