Operations Manager

TechBiz Global GmbH; Kuwait City; On-site; KWD 12,000 - 22,000; Full time

Job summary

TechBiz Global GmbH is recruiting an Operations Manager to lead field-service operations for client teams in Kuwait City. You will supervise multiple field supervisors, implement SOPs, drive KPIs and CSAT improvements, and collaborate with HR on staffing and rosters.

The role demands strong leadership and a track record in dispatch, scheduling, and budget control. Successful candidates will manage budgets, inventory, and fleet, while ensuring compliance with safety and regulatory requirements.

Qualifications

• Experience in field service operations and supervising multiple field teams.
• Experience setting KPIs and conducting performance reviews.
• Ability to manage budgets, inventory, and fleet.

Responsibilities

• Establish and maintain standards for accuracy, productivity and reliability.
• Manage the daily functions of the business.
• Directly supervise Operations Supervisors handling field teams.
• Coordinate KPI targets and training needs across service departments.
• Collaborate with HR on hiring, onboarding and manpower planning.
• Oversee scheduling, route planning, dispatching, and resource allocation.
• Manage emergency dispatch processes for urgent calls.
• Standardize SOPs across services.
• Implement audits and site-inspections to ensure quality.
• Manage budgets for field consumables, tools, equipment, and fleet.
• Control inventory to prevent stockouts and shrinkage.
• Oversee fleet logistics and maintenance schedules.
• Serve as escalation point for high-profile clients and accounts.
• Track CSAT and root causes; drive corrective action.
• Prepare annual performance reviews and reevaluate processes.
• Ensure regulatory and legal compliance.
• Manage budgets to align with business goals.

Skills

Leadership

Scheduling & dispatch

Budget management

CSAT & KPI

Field operations

Software familiarity

Tools

Field service management software

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Operations Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability

• Manage the daily functions of the business

• Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.

• Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.

• Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.

• Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.

• Manage emergency dispatch processes for urgent calls

• Standardize Operational Standard Operating Procedures (SOPs) across all services

• Implement continuous audit and site-inspection frameworks to guarantee service quality

• Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles

• Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts

• Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles

• Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations

• Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans

• Prepare annual performance review and reevaluate processes

• Ensure regulatory, compliance and legal rules are followed

• Manage budget to align with goals of business

• Experience in field service operations (pest control, HVAC, cleaning, or similar)

• Proven experience managing supervisors and multiple field teams

• Strong skills in scheduling, route planning, and dispatching, including urgent calls

• Experience setting KPIs, running performance reviews, and identifying training needs

• Experience writing SOPs and running audits, inspections, and quality control

• Ability to manage budgets, inventory, and fleet (fuel, maintenance, tracking)

• Experience handling key account escalations and improving CSAT and SLA compliance

• Knowledge of safety, regulatory, and legal requirements

• Experience working with HR on hiring, onboarding, and rosters

• Strong leadership, communication, and problem-solving skills

• Proficiency with scheduling or field service management software