FEC Operations & Growth Manager

Confidential; Kuwait City; On-site; KWD 20,000 - 31,000; Full time

Job summary

Confidential in Kuwait City seeks an experienced Operations Manager for a Family Entertainment Center. You will oversee day-to-day operations, budgeting, revenue performance, and guest experience to ensure safety and engagement.

You will lead attractions, ticketing, staffing, and maintenance while evaluating locations and presenting recommendations to leadership. Strong leadership and cost-control skills are essential.

Qualifications

• Proven operations management experience in a family entertainment center or similar leisure venue.
• Direct responsibility for venue budgets, revenue reporting and operating costs.
• Experience contributing to location selection or a new venue launch.
• Ability to explain the commercial performance of venues with shareable figures.
• Strong leadership, guest service and problem-solving skills.

Responsibilities

• Oversee attractions, guest services, ticketing, parties, staffing, maintenance and safety.
• Build and manage a detailed operating budget covering rent, payroll, maintenance, software, utilities, marketing and other venue costs.
• Evaluate potential locations using footfall, catchment area, accessibility, competition and projected returns.
• Track tickets sold, ticket prices, party bookings, average spend, revenue by category and seasonal demand.
• Prepare monthly profit and loss reports, forecasts and practical profitability recommendations.
• Lead staff recruitment, scheduling, training and performance management.
• Coordinate preventive maintenance and ensure safety and service standards.

Skills

Budgeting

Revenue reporting

Staff leadership

Guest services

Operations management

Safety standards

Forecasting

Job description

Confidential in Kuwait City seeks an experienced Operations Manager for a Family Entertainment Center. You will oversee day-to-day operations, budgeting, revenue performance, and guest experience to ensure safety and engagement.

You will lead attractions, ticketing, staffing, and maintenance while evaluating locations and presenting recommendations to leadership. Strong leadership and cost-control skills are essential.