Luxury Guest Experience Concierge

Advanced Search Group; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

30 days annual leave

Flights home

Life insurance

F&B benefits

Hotel discounts

Job summary

Jumeirah Messilah Beach Hotel and Spa in Kuwait invites a Guest Relations Executive to join the Front Office. You will warmly welcome guests, register arrivals, assist throughout their stay and help maintain privacy and smooth service in a luxury setting.

The ideal candidate has at least two years in a five-star hotel, demonstrates proactive hospitality, thrives in a multicultural team, and stays highly organized while multitasking across guest requests and administrative tasks.

Qualifications

• 2-year minimum experience in a five-star hotel.
• Ability to anticipate guest needs with hospitality.
• Comfort working in a multicultural environment.

Responsibilities

• Welcome and register guests on arrival, issue room keys, and process payments on departure.
• Assist guests throughout their stay, ensuring requests are met and privacy is maintained.
• Maintain accurate guest records in the Opera system, including passport scans for CID reports.
• Keep the Guest Services desk fully operational, stocked, and prepared at all times.
• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings and assist with administrative tasks like filing and routing reports.

Skills

Guest service

Multicultural environment

Organized

Teamwork

Job description

Jumeirah Messilah Beach Hotel and Spa in Kuwait invites a Guest Relations Executive to join the Front Office. You will warmly welcome guests, register arrivals, assist throughout their stay and help maintain privacy and smooth service in a luxury setting.

The ideal candidate has at least two years in a five-star hotel, demonstrates proactive hospitality, thrives in a multicultural team, and stays highly organized while multitasking across guest requests and administrative tasks.