Guest Relations Executive

Advanced Search Group; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

30 days annual leave

Flights home

Life insurance

F&B benefits

Hotel discounts

Job summary

Jumeirah Messilah Beach Hotel and Spa in Kuwait invites a Guest Relations Executive to join the Front Office. You will warmly welcome guests, register arrivals, assist throughout their stay and help maintain privacy and smooth service in a luxury setting.

The ideal candidate has at least two years in a five-star hotel, demonstrates proactive hospitality, thrives in a multicultural team, and stays highly organized while multitasking across guest requests and administrative tasks.

Qualifications

• 2-year minimum experience in a five-star hotel.
• Ability to anticipate guest needs with hospitality.
• Comfort working in a multicultural environment.

Responsibilities

• Welcome and register guests on arrival, issue room keys, and process payments on departure.
• Assist guests throughout their stay, ensuring requests are met and privacy is maintained.
• Maintain accurate guest records in the Opera system, including passport scans for CID reports.
• Keep the Guest Services desk fully operational, stocked, and prepared at all times.
• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings and assist with administrative tasks like filing and routing reports.

Skills

Guest service

Multicultural environment

Organized

Teamwork

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the job

An opportunity has arisen for a Guest Relations Executive to join the Front Office in Jumeirah Messilah Beach. The main duties and responsibilities of this role:

Key responsibilities

• Welcome and register guests upon arrival, issue room keys, and process payments on departure.
• Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.
• Maintain accurate guest records in the Opera system, including passport scans for the CID report.
• Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.
• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Should have 2-year minimum experience with same role in a five-star hotel.
• Anticipate guest’s needs and respond with congenial hospitality.
• Work in a multicultural environment.
• Highly organized, ability to multi-task and work well within a team.

About the benefits

• We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait.
• In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live-out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.