Guest Relations Manager - Front Office - Jumeirah Messilah Beach

Jumeirah; Asia; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

F&B benefits

Reduced hotel rates

Job summary

Jumeirah Messilah Beach in Kuwait invites a Guest Relations Manager to join Front Office. You will oversee front office operations, assist the Assistant Front Office Manager, and resolve guest complaints promptly to sustain guest satisfaction and uphold service standards.

The ideal candidate has at least 2 years in the same role at a five-star hotel, excellent spoken and written English, and the ability to build strong relationships with VIP guests.

Qualifications

• Should have at least 2 years in the same role at a five-star hotel.
• Work in a multicultural environment.
• Proficiency in spoken and written business English.

Responsibilities

• Oversee smooth front office operations and guest check-in/out efficiency.
• Assist Front Office leadership in supervising daily operations and communications.
• Resolve guest complaints promptly to maintain satisfaction.
• Maintain and enforce standards and procedures within the Front Office.
• Set example in punctuality, appearance, performance, and leadership.
• Develop relationships with VIP guests and respond to their needs.

Skills

Front Office experience

Business English

Guest relations

Job description

Job Description

About Jumeirah and the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas, totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.

Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.

About the Job:

An opportunity has arisen for a Guest Relations Managerto join Front Officeat Jumeirah Messilah Beach. The main duties and responsibilities of this role:

• Ensure smooth and efficient hotel operations, focusing on the front office department.
• Assist the Assistant Front Office Manager and Front Office Manager in supervising operations and communication within the Front Office.
• Handle and resolve guest complaints promptly to maintain guest satisfaction
• Help maintain and develop agreed-upon standards and operating procedures for the Front Office.
• Set a high example in punctuality, appearance, performance, leadership, guest relations, and interdepartmental cooperation.
• Build strong relationships with VIP guests and respond to their needs, covering as Night Manager when required.

About you:

• Should have2 years of experience in the same role in a five-star hotel.
• Work in a multicultural environment.
• Carried out previous Guest Relations Manager Role.
• Proficiency in spoken and written business English.
• Able to effectively communicate with all levels of colleagues and Management.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This include