Luxury Spa Ops & Guest Experience Leader

Jumeirah; Kuwait City; On-site; KWD 9,246 - 15,410; Full time

Benefits offered by this job

Generous F&B benefits

Reduced hotel rates globally

Excellent employee benefits

Job summary

Dubai Holding LLC is seeking a Spa Manager for the Spa at Jumeirah Messilah Beach, Kuwait. You will oversee spa operations, manage the team, and ensure exceptional guest experiences. Ideal candidates should have at least 2 years in a leadership role within a luxury spa environment.

The role also involves budget management, training development, compliance with health regulations, and maintaining inventory standards. Generous employee benefits and employee discounts at hotels globally are included.

Qualifications

• Minimum of 2 years of leadership experience in a 5-star luxury Spa environment.
• Strong command of the English language, both spoken and written.
• Ability to work in a multicultural environment.

Responsibilities

• Oversee daily operations and manage spa team.
• Develop training plans and ensure adherence to quality standards.
• Prepare and monitor department budget and implement marketing initiatives.
• Monitor guest feedback and introduce innovative spa experiences.
• Coordinate maintenance and oversee spa equipment inventory.
• Ensure compliance with company policies and health regulations.

Skills

Leadership experience

Guest experience management

Financial management

Marketing strategies

Training and development

Education

Internationally recognised qualification in the Spa Industry

Tools

MS Office

Job description

Job Description

About Jumeirah and The Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An opportunity has arisen for a Spa Manager to join the Spa at Jumeirah Messilah Beach, Kuwait. The main duties and responsibilities of this role:

• Spa Operations & Team Management – Oversee daily operations, provide guidance, encourage teamwork, and coordinate with internal and external stakeholders for smooth functioning.
• Training & Development – Develop and implement the Department Training Plan, conduct hands-on training, and ensure adherence to quality standards.
• Financial & Marketing Management – Prepare and monitor the department budget, implement marketing initiatives, and develop up-selling strategies to maximize revenue.
• Guest Experience & Competitive Analysis – Monitor guest feedback, analyze competitor services, and introduce innovative spa experiences, treatments, and products.
• Maintenance & Inventory Control – Coordinate with Engineering for maintenance, oversee spa equipment inventory as per audit standards, and ensure cost-effective operations.
• Compliance & Collaboration – Ensure adherence to company policies, health and safety regulations, and support interdepartmental collaborations for promotions and guest experiences.

About you:

• An internationally recognized qualifications in the Spa Industry, or equivalent field, and have a minimum of 2 years leadership experience in a 5-star luxury Spa environment.
• Should be computer literate with good working knowledge of computer applications such a MS Office. Be well-organized, process and result oriented.
• Work in a multicultural environment.
• It is essential to have strong command of the English language, both spoken and written.
• Have knowledge and experience with integrated wellness approaches and working models, and strong market and competitiveness awareness, and the ability to plan, execute and monitor all required operational and training activities for a large team.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 114179
• Job Category Spa
• Job Schedule Full time