Luxury Café Barista — Guest Experience

Kimpton Hotels & Restaurants; Kuwait; On-site; KWD 5,600 - 10,000; Full time

Job summary

Kimpton Hotels & Restaurants in Kuwait is seeking a Guest Experience professional to prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards while delivering engaging, personalized service.

You will uphold IHG-aligned standards, manage equipment and supplies, and collaborate with Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service in a luxury hotel setting.

Qualifications

• Experience in luxury hotel service or high-end hospitality preferred.
• Ability to deliver personalized guest experiences with attention to detail.
• Knowledge of beverage preparation and equipment handling is advantageous.

Responsibilities

• Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury café beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge—beans, brewing methods, origins—to elevate the guest's experience.
• Create a welcoming atmosphere that aligns with the hotel's luxury identity and service culture.
• Operate coffee equipment including espresso machines, grinders, brewers, and POS systems with accuracy and care.
• Ensure beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies (coffee, milk alternatives, syrups, pastries, china, etc.).
• Follow opening, closing, and shift-change procedures efficiently.
• Adhere to IHG and brand-specific service guidelines and luxury service cues.
• Uphold high standards of hygiene, sanitation, and food safety in compliance with local regulations and hotel policies.
• Ensure all work areas, display cases, and equipment remain clean, organized, and visually appealing.
• Assist in menu refinement, specialty drink development, and seasonal offerings.
• Work closely with Food & Beverage, Guest Relations, and Culinary departments to ensure seamless service.
• Communicate guest preferences or feedback to management to enhance service quality.
• Support the team during peak service times and contribute to a positive, professional working environment.

Job description

Kimpton Hotels & Restaurants in Kuwait is seeking a Guest Experience professional to prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards while delivering engaging, personalized service.

You will uphold IHG-aligned standards, manage equipment and supplies, and collaborate with Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service in a luxury hotel setting.