Luxury Café Barista: Guest Experience Specialist

IHG Hotels & Resorts; Kuwait City; On-site; KWD 7,800 - 12,000; Full time

Job summary

IHG Hotels & Resorts in Kuwait City seeks a Guest Experience professional to prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards while delivering engaging, personalized service.

You will collaborate with the Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service, share product knowledge about beans and brewing methods, and uphold high hygiene and presentation standards across all outlets.

Responsibilities

• Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge about beans, brewing methods, origins to elevate the guest experience.
• Create a welcoming atmosphere that aligns with the hotel’s luxury identity and service culture.
• Operate coffee equipment including espresso machines, grinders, and POS systems with accuracy.
• Ensure beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies and manage inventory.
• Follow opening, closing, and shift-change procedures efficiently.
• Adhere to brand-specific service guidelines and hygiene standards.
• Assist in menu refinement and seasonal drink development.
• Collaborate with Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service.

Job description

IHG Hotels & Resorts in Kuwait City seeks a Guest Experience professional to prepare and serve a full range of specialty coffees, teas, mocktails, and luxury beverages to brand standards while delivering engaging, personalized service.

You will collaborate with the Food & Beverage, Guest Relations, and Culinary teams to ensure seamless service, share product knowledge about beans and brewing methods, and uphold high hygiene and presentation standards across all outlets.