Luxury Café Barista - Guest Experience & Beverages

Advanced Search Group; Kuwait City; On-site; KWD 10,000 - 15,000; Full time

Job summary

InterContinental Hotels Group (IHG) is seeking a Guest Experience professional for luxury hotel service focusing on coffee, beverages, and personalized guest interactions. The role emphasizes delivering high-end service aligned with the brand’s luxury standards.

Responsibilities include preparing specialty drinks, sharing bean knowledge, and collaborating with Food & Beverage and Guest Relations teams to ensure seamless service. Suitable for applicants familiar with luxury hotel environments.

Responsibilities

• Prepare and serve specialty coffees, teas, mocktails, and luxury beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge on beans, brewing methods, origins to elevate the guest experience.
• Create a welcoming atmosphere that aligns with the hotel’s luxury identity and service culture.
• Operate coffee equipment including espresso machines, grinders, brewers, and POS systems with accuracy and care.
• Ensure all beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies (coffee, milk alternatives, syrups, pastries, china, etc.).
• Follow opening, closing, and shift-change procedures efficiently.
• Adhere to IHG and brand-specific service guidelines and luxury service cues.
• Uphold high standards of hygiene, sanitation, and food safety in compliance with local regulations and hotel policies.
• Ensure all work areas, display cases, and equipment remain clean, organized, and visually appealing.
• Assist in menu refinement, specialty drink development, and seasonal offerings.
• Work closely with the Food & Beverage team, Guest Relations, and culinary departments to ensure seamless service.
• Communicate guest preferences or feedback to management to enhance service quality.
• Support the team during peak service times and contribute to a positive, professional working environment.

Job description

InterContinental Hotels Group (IHG) is seeking a Guest Experience professional for luxury hotel service focusing on coffee, beverages, and personalized guest interactions. The role emphasizes delivering high-end service aligned with the brand’s luxury standards.

Responsibilities include preparing specialty drinks, sharing bean knowledge, and collaborating with Food & Beverage and Guest Relations teams to ensure seamless service. Suitable for applicants familiar with luxury hotel environments.