IT Helpdesk Specialist — Learn, Troubleshoot, Impact

Advanced Search; Kuwait; On-site; KWD 5,600 - 8,900; Full time

Job summary

Advanced Search in Kuwait seeks a motivated IT Helpdesk professional to join our team as the first line of support for clients. You will troubleshoot hardware and software issues, document requests, and help ensure a seamless user experience while growing your IT skills within a collaborative environment.

Join us to work with cutting-edge technologies, receive ongoing training, and contribute to improving service delivery and user satisfaction across the organization.

Qualifications

• Strong problem-solving skills for diagnosing and resolving issues.
• Excellent written and spoken communication for client interaction.
• Proficient in troubleshooting across hardware, software, and OS.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide first-level IT support for hardware and software issues to minimize downtime.
• Document and track support requests in the ticketing system and maintain knowledge base.
• Assist in setup/configuration of new hardware and software per standards.
• Perform regular system checks and maintenance to ensure IT infrastructure reliability.
• Collaborate with senior IT staff to resolve complex issues efficiently.
• Deliver user training on new technologies to improve productivity.
• Contribute to IT projects to enhance service delivery.
• Maintain inventory of IT assets for accurate tracking.

Skills

Problem solving

Communication

Troubleshooting

Ticketing systems

Remote support

Teamwork

Networking basics

Continuous learning

Job description

Advanced Search in Kuwait seeks a motivated IT Helpdesk professional to join our team as the first line of support for clients. You will troubleshoot hardware and software issues, document requests, and help ensure a seamless user experience while growing your IT skills within a collaborative environment.

Join us to work with cutting-edge technologies, receive ongoing training, and contribute to improving service delivery and user satisfaction across the organization.