Dynamic IT Support Specialist – Windows, Office 365 & Networking

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Kuwait

On-site

KWD 7,000 - 10,000

Full time

14 days+

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Job summary

On Point Technology in Kuwait seeks a dedicated Female IT Support Specialist to join the team. The role involves providing technical support to employees and clients, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.

Responsibilities include first-line support, network monitoring, account setup, and routine maintenance. Candidates should have 2+ years in IT support and strong Windows/Microsoft Office knowledge, with proficiency in

Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum 2 years of experience in IT Support or a similar role.
Strong knowledge of Windows operating systems and Microsoft Office.
Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Good command of Arabic and English.

Responsibilities

Provide first-line technical support for hardware, software, and network-related issues.
Install, configure, and maintain computers, laptops, printers, and other IT equipment.
Troubleshoot Windows OS, Microsoft Office, and application issues.
Monitor and maintain local network infrastructure and internet connectivity.
Set up user accounts, email accounts, and access permissions.
Perform routine system updates, backups, and preventive maintenance.
Document technical issues and maintain support records.
Coordinate with the development and technical teams when necessary.
Provide remote and on-site technical support when required.
Ensure IT assets are properly maintained and inventoried.