Senior Help Desk Specialist - B2C Tech Support

Ooredoo Qatar; Kuwait City; On-site; KWD 10,000 - 15,000; Full time

Job summary

Ooredoo Kuwait is seeking a Senior Executive, Help Desk to provide first-line technical support for B2C customers. You will handle escalated issues from the Customer Care team, perform troubleshooting on DSL, GPON, and WiFi, and coordinate with Technology and other departments.

The role requires 2–3 years of experience, strong English and Arabic skills, and the ability to maintain high service levels while delivering excellent customer care.

Qualifications

• Diploma/Bachelor degree in computer science, engineering or a related field.
• Fresh graduated or have relevant experience.

Responsibilities

• Provide first-level technical support and resolve B2C customer issues via phone and email.
• Troubleshoot DSL, Wi‑Fi, and GPON services and coordinate with tech teams as needed.
• Capture customer data, manage trouble tickets, and ensure timely updates to customers.
• Prepare daily/weekly reports and monitor KPI-driven performance.

Skills

Network basics

WiFi troubleshooting

English

Arabic

Customer service

DSL troubleshooting

GPON troubleshooting

Education

Diploma/Bachelor in CS/Engineering

Job description

Ooredoo Kuwait is seeking a Senior Executive, Help Desk to provide first-line technical support for B2C customers. You will handle escalated issues from the Customer Care team, perform troubleshooting on DSL, GPON, and WiFi, and coordinate with Technology and other departments.

The role requires 2–3 years of experience, strong English and Arabic skills, and the ability to maintain high service levels while delivering excellent customer care.