Hotel Guest Communications Supervisor

Hilton; Kuwait; On-site; KWD 9,249 - 12,332; Full time

Job summary

Hilton in Kuwait is seeking a Telephones Supervisor to oversee guest communications and ensure an exceptional experience. The role involves supervising inquiries, managing messages, and delivering wake-up calls accurately. You will be responsible for using your strong communication skills and knowledge of hotel services to provide guests with timely assistance.

The ideal candidate should have a positive attitude, a commitment to customer service, and prior experience in a customer-focused role. Join Hilton to become part of a remarkable brand dedicated to hospitality.

Qualifications

• Maintains a positive attitude and demonstrates effective communication, especially on the telephone.
• Commits to delivering a high level of customer service.
• Able to work independently as well as collaboratively with team members.
• Competent IT skills are necessary.
• Prior experience in a customer-focused role is required.

Responsibilities

• Supervise and respond to guest and management messages, inquiries, and emergencies.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly.
• Ensure all wake-up calls occur at the correct time.
• Demonstrate knowledge of hotel facilities and use up-selling techniques.
• Handle emergency calls and relay accurate information.
• Provide a high level of customer service always.
• Comply with hotel security and health legislation.

Skills

Positive attitude

Good communication skills

Customer service commitment

Ability to work independently and in a team

IT proficiency

Experience in customer-focused industry

Job description

Hilton in Kuwait is seeking a Telephones Supervisor to oversee guest communications and ensure an exceptional experience. The role involves supervising inquiries, managing messages, and delivering wake-up calls accurately. You will be responsible for using your strong communication skills and knowledge of hotel services to provide guests with timely assistance.

The ideal candidate should have a positive attitude, a commitment to customer service, and prior experience in a customer-focused role. Join Hilton to become part of a remarkable brand dedicated to hospitality.