Hotel Guest Communications Specialist

Hilton; Kuwait; On-site; KWD 6,166 - 9,249; Full time

Job summary

Hilton is looking for a Telephone Operator in Kuwait, responsible for responding to guest inquiries and delivering messages. Successful candidates will have excellent communication skills, a positive attitude, and a commitment to high customer service standards.

This role involves handling emergency calls, ensuring accurate message delivery and wake-up calls, and assisting other departments as necessary. Previous experience in customer service is advantageous.

Qualifications

• Strong communication skills, particularly on the phone.
• Commitment to providing high-quality customer service.
• Ability to work independently and in a team.
• Competent IT skills.
• Previous experience in customer service is a plus.

Responsibilities

• Respond to guest and management messages, enquiries, and emergencies.
• Deliver and accept messages accurately and promptly.
• Ensure timely wake-up calls.
• Promote hotel services through up-selling techniques.
• Handle emergencies and relay accurate information.
• Provide excellent customer service at all times.
• Comply with security and health regulations.
• Attend training as needed.
• Assist other departments when necessary.

Skills

Positive attitude

Good communication skills

Customer service orientation

IT proficiency

Experience in customer-focused industry

Job description

Hilton is looking for a Telephone Operator in Kuwait, responsible for responding to guest inquiries and delivering messages. Successful candidates will have excellent communication skills, a positive attitude, and a commitment to high customer service standards.

This role involves handling emergency calls, ensuring accurate message delivery and wake-up calls, and assisting other departments as necessary. Previous experience in customer service is advantageous.