Guest Experience & Operations Lead

Hilton; Kuwait; On-site; KWD 22,000 - 30,000; Full time

Job summary

Hilton in Kuwait is seeking a Manager on Duty who will oversee daily hotel operations and enhance guest satisfaction through exceptional service. You will lead and inspire the team while ensuring compliance with policies and practices.

The ideal candidate is passionate about hospitality, possesses strong leadership traits, and has a focus on accountability and urgent action to deliver outstanding experiences for guests.

Qualifications

• Passion for hospitality with a focus on guest satisfaction.
• Strong leadership and team development skills.
• Ability to manage hotel operations and resolve guest issues.

Responsibilities

• Oversee daily hotel operations and ensure compliance.
• Delight guests with friendly interaction and prompt service.
• Monitor safety and service quality throughout the property.
• Provide training and updates to team members.

Skills

Hospitality

Leadership

Teamwork

Integrity

Job description

Hilton in Kuwait is seeking a Manager on Duty who will oversee daily hotel operations and enhance guest satisfaction through exceptional service. You will lead and inspire the team while ensuring compliance with policies and practices.

The ideal candidate is passionate about hospitality, possesses strong leadership traits, and has a focus on accountability and urgent action to deliver outstanding experiences for guests.