Head Concierge: Guest Experience Leader

Hilton; Kuwait; On-site; KWD 12,375 - 18,563; Full time

Job summary

Hilton in Kuwait is seeking a Head Concierge to oversee the concierge desk operations and ensure exceptional service to guests. This role involves training and supervising the concierge team while providing personalized guest experiences.

The ideal candidate should possess a strong passion for hospitality and have a High School Diploma or equivalent. Experience in hotel management is preferred, along with excellent communication skills to delight guests and manage service expectations.

Join Hilton and be part of a company that values teamwork, integrity, and leadership while creating memorable experiences for every guest.

Qualifications

• Experience in hotel management or a related field.
• Strong communication and guest service skills.
• Ability to work as part of a team and lead effectively.

Responsibilities

• Supervise the concierge team, ensuring exceptional service.
• Respond to guest inquiries and concerns promptly.
• Provide recommendations for local attractions and dining.
• Manage budgets and payroll related to concierge operations.

Skills

Hospitality

Teamwork

Leadership

Integrity

Accountability

Education

High School Diploma or University Degree

Job description

Hilton in Kuwait is seeking a Head Concierge to oversee the concierge desk operations and ensure exceptional service to guests. This role involves training and supervising the concierge team while providing personalized guest experiences.

The ideal candidate should possess a strong passion for hospitality and have a High School Diploma or equivalent. Experience in hotel management is preferred, along with excellent communication skills to delight guests and manage service expectations.

Join Hilton and be part of a company that values teamwork, integrity, and leadership while creating memorable experiences for every guest.