Restaurants Reservation Agent at Waldorf Astoria Kuwait

Hilton; Kuwait; On-site; KWD 24,000 - 36,000; Full time

Job summary

Hilton Kuwait is seeking a Restaurant Reservation Agent to warmly welcome guests, answer inquiries, and convert them into confirmed reservations. You will ensure accuracy in guest details and support special requests to create memorable dining experiences.

Deliver exceptional service, collaborate with restaurant teams, and promote events and dining options. This role emphasizes hospitality, integrity, teamwork and ownership, aligned with Hilton’s values and global leadership in hospitality.

Qualifications

• Ability to respond promptly and professionally to guest inquiries.
• A passion for delivering warm, memorable hospitality.
• Willingness to promote dining experiences and special events.

Responsibilities

• Provide exceptional customer service to guests and team members.
• Secure restaurant bookings by converting inquiries into reservations.
• Record and process reservations with accuracy including guest details.
• Promote special menus and dining experiences to increase sales.

Skills

Customer service

Communication

Hospitality

Sales skills

Job description

Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Reservation Agent, you’re not just handling restaurant booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure restaurant bookings: Convert guest inquiries into confirmed reservations and handle special requests
• Maintain attention to detail: Record and process all reservations with accuracy, including guest name, contact info, and special requests
• Use proactive selling techniques: Maximize restaurant sales by promoting special menus, events, or dining experiences

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.