Reservations Agent: Guest Services & Upsell Specialist

Hyatt Hotels Corporation; Kuwait City; On-site; KWD 6,000 - 9,000; Full time

Job summary

Hyatt Hotels Corporation in Kuwait City seeks a Reservations professional who answers calls promptly, manages reservations across Hyatt properties, and becomes proficient with Reserve, Opera and Microsoft Outlook.

The role emphasizes courteous service, adherence to pricing guidelines, handling group bookings, emails, and external online travel agents, with a focus on guest satisfaction and following the Employee handbook.

Qualifications

• Good customer service, communications and interpersonal skills are a must.
• Minimum 2 years' work experience in hotel operations.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Responsibilities

• Answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
• Be flexible to perform all reservations duties.
• Learn and use Reserve, Opera and Outlook efficiently.
• Confirm reservations for Hyatt Hotels worldwide.
• Handle email and written correspondence.
• Manage group booking requests and bookings from external travel agents.
• Follow policies and procedures for calls while selling the properties.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality or Tourism management degree

Tools

Reserve

Opera

Microsoft Outlook

Job description

Hyatt Hotels Corporation in Kuwait City seeks a Reservations professional who answers calls promptly, manages reservations across Hyatt properties, and becomes proficient with Reserve, Opera and Microsoft Outlook.

The role emphasizes courteous service, adherence to pricing guidelines, handling group bookings, emails, and external online travel agents, with a focus on guest satisfaction and following the Employee handbook.