Guest Experience Supervisor - Hospitality Operations

Hilton; Kuwait; Remote; KWD 8,000 - 12,000; Full time

Job summary

Hilton Kuwait is seeking an Assistant Guest Services Manager to oversee day-to-day guest services operations, including bell services, luggage, valet and related systems, ensuring a seamless guest experience.

You will monitor guest satisfaction, coach team members, manage budgeting, forecasting, and lead special projects to drive operational excellence. This role offers exposure to a world-class hospitality culture and opportunities for career growth.

Qualifications

• Experience in guest services or front office preferred.
• Strong leadership and communication skills.
• Ability to manage budgets and projects.

Responsibilities

• Oversee guest services operations: bell, luggage, valet, parking, and related systems for a seamless guest experience.
• Monitor guest satisfaction and guide the team to implement improvements.
• Manage department administration including budgeting, forecasting, policy enforcement, and special projects.
• Inspire and coach team members, monitor performance, and foster a positive work environment.

Skills

People leadership

Guest services

Communication

Budgeting

Job description

Hilton Kuwait is seeking an Assistant Guest Services Manager to oversee day-to-day guest services operations, including bell services, luggage, valet and related systems, ensuring a seamless guest experience.

You will monitor guest satisfaction, coach team members, manage budgeting, forecasting, and lead special projects to drive operational excellence. This role offers exposure to a world-class hospitality culture and opportunities for career growth.