Guest Experience Concierge Manager

Hilton; Kuwait; Remote; KWD 12,000 - 18,000; Full time

Job summary

Hilton in Kuwait is seeking an Assistant Personal Concierge Manager to oversee day-to-day guest services operations and deliver memorable experiences for guests. You will lead the team, manage budgets, and drive service improvements to elevate guest satisfaction.

The role focuses on developing staff, enforcing policies, and fostering a positive work environment within a high-volume hospitality setting.

Qualifications

• Experience in hospitality and guest services leadership.
• Strong communication and problem-solving skills.
• Proven ability to manage budgets and team performance.

Responsibilities

• Oversee guest services operations across bell, luggage, valet, and related systems to ensure a seamless guest experience.
• Monitor and elevate service: track guest satisfaction, address issues, and guide improvements.
• Manage department administration: lead budgeting, forecasting, policy enforcement, and special projects.
• Inspire and develop the team: supervise and coach staff, monitor performance, and foster a positive work environment.

Skills

Guest services leadership

Budgeting & forecasting

Team development & coaching

Guest satisfaction tracking

Job description

Hilton in Kuwait is seeking an Assistant Personal Concierge Manager to oversee day-to-day guest services operations and deliver memorable experiences for guests. You will lead the team, manage budgets, and drive service improvements to elevate guest satisfaction.

The role focuses on developing staff, enforcing policies, and fostering a positive work environment within a high-volume hospitality setting.