Guest Experience Lead — VIP & Front Office

Crowne Plaza Hotel; Kuwait City; On-site; KWD 6,000 - 10,000; Full time

Job summary

Crowne Plaza Hotel Kuwait City in Kuwait City is seeking a dedicated Guest Experience Manager to lead guest relations and hotel operations. This on-site role reports to the Front Office Manager and focuses on maintaining service standards and guest satisfaction.

You will inspect vehicle cleanliness, oversee VIP handling, and train Front Office staff while ensuring brand standards. The role emphasizes guest engagement and timely problem resolution.

Qualifications

• Experience in hospitality and guest relations is required.
• Strong communication and leadership abilities.
• Ability to train Front Office staff and ensure policy adherence.

Responsibilities

• Inspect the condition and cleanliness of hotel vehicles daily.
• Ensure hotel entrance and public areas are kept clean at all times.
• Review VIP in-house guests, arrival lists, and VIP room allocations.
• Perform daily courtesy calls and log them in the guest relations logbook.
• Encourage guests to post reviews on Trip-Advisor and Facebook.
• Inspect rooms to ensure cleanliness, settings, and maintenance per standards.
• Supervise Front Office team to optimize occupancy and revenue.
• Ensure brand standards for guest arrival experience and personalize guest interactions.

Skills

Guest relations

Customer service

Team leadership

Communication

Tools

PMS

GDS

Job description

Crowne Plaza Hotel Kuwait City in Kuwait City is seeking a dedicated Guest Experience Manager to lead guest relations and hotel operations. This on-site role reports to the Front Office Manager and focuses on maintaining service standards and guest satisfaction.

You will inspect vehicle cleanliness, oversee VIP handling, and train Front Office staff while ensuring brand standards. The role emphasizes guest engagement and timely problem resolution.