VIP Guest Relations Leader — Elite Service & Revenue

Kimpton; Kuwait; On-site; KWD 18,000 - 30,000; Full time

Job summary

Kimpton in Kuwait seeks a seasoned Guest Relations Manager to ensure VIP guest recognition and seamless service from arrival through departure. You will oversee the repeat guest history system, promote hotel facilities, and coordinate Priority Club programs with staff to maximize guest satisfaction.

We expect strong leadership, customer-service excellence, and a proactive sales mindset to drive room revenue and guest loyalty. The role requires close collaboration with Housekeeping and F&B teams.

Qualifications

• Experience in hotel guest relations management.
• Ability to manage VIP guest expectations and services.
• Strong knowledge of Priority Club membership and benefits.
• Proven leadership and staff coordination skills.

Responsibilities

• Monitor guest relations personnel to ensure VIP recognition and service from arrival to departure.
• Oversee maintenance of repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities.
• Coordinate Priority Club and VIP guest communications.
• Organize VIP cocktail parties and staff meetings.
• Ensure staff have product knowledge of hotel and local area.

Skills

Guest relations

VIP service

Leadership

Communication

Sales mindset

Team supervision

Tools

Guest history system

Job description

Kimpton in Kuwait seeks a seasoned Guest Relations Manager to ensure VIP guest recognition and seamless service from arrival through departure. You will oversee the repeat guest history system, promote hotel facilities, and coordinate Priority Club programs with staff to maximize guest satisfaction.

We expect strong leadership, customer-service excellence, and a proactive sales mindset to drive room revenue and guest loyalty. The role requires close collaboration with Housekeeping and F&B teams.