Guest Experience & Check-In Specialist

Hilton; Kuwait; On-site; KWD 8,000 - 12,000; Full time

Job summary

Hilton Kuwait is seeking a Room Controller to deliver exceptional guest experiences. You will greet guests, handle efficient check-ins and check-outs, and provide local information to assist inquiries. The role emphasizes up-selling hotel services to enhance revenue while maintaining service excellence.

As part of Hilton’s renowned hospitality culture, you will respond promptly to guest requests, resolve concerns with care, and contribute to a warm, memorable stay for every guest.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Leading others with Leadership qualities.
• Teamwork drives the best outcomes.
• Ownership and accountability, focus on Now.

Responsibilities

• Greet guests on arrival and complete the check-in process with accurate details.
• Process departures, verify charges and handle payments via POS.
• Provide knowledge on hotel offerings, room types, rates, and local info.
• Promote hotel services and up-sell amenities to maximize revenue.
• Respond to guest requests with care and urgency, managing messages effectively.

Skills

Guest service

Upselling

Communication

Problem solving

Tools

POS system

Job description

Hilton Kuwait is seeking a Room Controller to deliver exceptional guest experiences. You will greet guests, handle efficient check-ins and check-outs, and provide local information to assist inquiries. The role emphasizes up-selling hotel services to enhance revenue while maintaining service excellence.

As part of Hilton’s renowned hospitality culture, you will respond promptly to guest requests, resolve concerns with care, and contribute to a warm, memorable stay for every guest.