Global Logistics Counter Advisor

Danzas Corporation; Farwaniya; Presencial; KWD 6700 - 10.000; Jornada completa

Descripción de la vacante

DHL Express Kuwait is seeking a proactive Counter Advisor to handle customer inquiries at the counter and over the phone, process shipments according to network standards, and actively promote DHL products and services. You will be part of an international team delivering quality service and helping customers achieve fast, reliable deliveries.

Key responsibilities include handling inquiries professionally, guiding customers to the right departments, and contributing to revenue targets through

Formación

• Excellent verbal communication skills and interpersonal style.
• Strong customer service orientation with ability to handle inquiries.
• Organised approach with ability to prioritise workload.
• Ability to work under pressure in a fast-paced environment.
• Good knowledge of DHL Network and related processes.

Responsabilidades

• Answer customer inquiries via phone and counter in a professional manner.
• Promote and sell DHL value-added services to support revenue targets.
• Direct customers to appropriate departments for further information.
• Maintain accurate shipment data and ensure proper documentation.
• Provide timely follow-up and troubleshoot issues to ensure customer satisfaction.
• Support cash handling and daily reconciliations as required.

Conocimientos

Problem Solving

Customer Orientation

Planning & Organizing

Decision Making

Results Orientation

Teamwork

Accountability

Communication Skills

Self Management

Attention to Detail

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

DHL Express Kuwait is seeking a proactive Counter Advisor to handle customer inquiries at the counter and over the phone, process shipments according to network standards, and actively promote DHL products and services. You will be part of an international team delivering quality service and helping customers achieve fast, reliable deliveries.

Key responsibilities include handling inquiries professionally, guiding customers to the right departments, and contributing to revenue targets through