Global Counter Sales & Customer Care Specialist

Deutsche Post; Farwaniya; Presencial; KWD 6000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Descripción de la vacante

DHL Express Kuwait is seeking a Counter Advisor to join our customer-first team. You will handle inquiries over the phone and at the counter, ensure timely processing of shipments, and promote DHL’s value-added services to help achieve revenue targets.

The role requires excellent communication, proactive service, and a strong knowledge of DHL network and procedures. A dynamic, customer-focused professional will thrive in this fast-paced environment.

Formación

• The jobholder must take ownership of all customer inquiries and provide alternatives and solutions.
• Traces must be logged and followed up regularly to deliver optimum levels of service.
• For escalations, follow network standards and consult with supervisor when unsure.
• Excellent verbal communication skills and interpersonal style are essential.
• Strong ability to work under pressure in a fast-paced environment.
• Knowledge of DHL network and services is advantageous.

Responsabilidades

• Act as ambassador for DHL and attend to customer needs professionally.
• Develop and maintain rapport with all customers.
• Follow up on inquiries and direct to the correct DHL department.
• Maintain proactive processes to ensure teamwork and base performance.
• Promote and sell DHL value-added services and participate in Sales Lead programs.
• Ensure shipments are processed at counter with accurate data entry.
• Provide high-quality customer service and prompt action for express requirements.
• Record and image WPX shipment documents for faster clearance.
• Troubleshoot recurring problems and communicate corrective actions.

Conocimientos

Problem Solving

Customer Orientation

Planning & Organizing

Decision Making

Results Orientation

Teamwork

Accountability

Communication Skills

Self Management

Attention to Detail

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

DHL Express Kuwait is seeking a Counter Advisor to join our customer-first team. You will handle inquiries over the phone and at the counter, ensure timely processing of shipments, and promote DHL’s value-added services to help achieve revenue targets.

The role requires excellent communication, proactive service, and a strong knowledge of DHL network and procedures. A dynamic, customer-focused professional will thrive in this fast-paced environment.