Director of Operations - Global Logistics Leader

Danzas Corporation; Farwaniya; On-site; KWD 28,000 - 47,000; Full time

Job summary

DHL Express Kuwait seeks a Country Operations Director to manage national operations, facilities, and security, ensuring service quality and cost targets are met. Lead a diverse team, oversee gateways, and drive ISO compliance while coordinating with regional teams to enhance the road network and customer relations.

The role demands strategic planning, strong leadership, and hands-on execution to optimize performance and customer satisfaction across all touchpoints.

Qualifications

• Educated to degree level preferred.
• Proven experience leading large teams in operations.
• Strong knowledge of ISO processes and THP/TSP/GSOP.
• Excellent written, oral and presentation skills.

Responsibilities

• Direct accountability for the country’s operations service performance and costs.
• Oversee gateways, security compliance and ISO certifications.
• Plan facility locations and touchpoints; manage budgets and cost targets.
• Coordinate with regional teams to expand the road haulage network and improve transit times.
• Lead customer relationship management from the Operations perspective for defined customers.

Skills

Leadership

Operations management

Budgeting

ISO standards

Project management

Communication skills

People management

Education

Bachelor's degree

MBA or equivalent

Tools

THP/TSP/GSOP

TAPA knowledge

Job description

DHL Express Kuwait seeks a Country Operations Director to manage national operations, facilities, and security, ensuring service quality and cost targets are met. Lead a diverse team, oversee gateways, and drive ISO compliance while coordinating with regional teams to enhance the road network and customer relations.

The role demands strategic planning, strong leadership, and hands-on execution to optimize performance and customer satisfaction across all touchpoints.