General Manager Motor Insurance Brokerage

Client of Career Hunters; Kuwait City; On-site; KWD 18,000 - 30,000; Full time

Job summary

Client of Career Hunters seeks an experienced General Manager to lead the operations strategy and profitability of a motor insurance brokerage within Kuwait's automotive sector. You will drive growth across new and used vehicle insurance renewals and fleet portfolios while strengthening relationships with automotive dealerships and providers.

The successful candidate will bring strong leadership, commercial acumen, and extensive motor insurance brokerage experience with direct P&L responsibility

Qualifications

• Kuwaiti nationals only.
• 10–15 years in the insurance industry, insurance brokerage, or automotive financial services.
• Senior management with direct P&L responsibility.

Responsibilities

• Strategic & Commercial Leadership: Develop and execute business strategies to drive revenue growth, profitability, and market share.
• Automotive Dealer & Business Development: Build relationships with automotive dealerships and key stakeholders to improve insurance penetration and conversions.
• Motor Insurance Portfolio Management: Oversee new business, renewals, endorsements, and claims support with insurers to ensure competitive products and service.
• Customer Experience & Retention: Improve policy renewal rates and satisfaction across all touchpoints.
• Operations & Financial Management: Ensure efficient brokerage operations, monitor costs and profitability, and present performance reports to management.

Skills

Strategic leadership

Commercial acumen

Motor insurance

Portfolio management

Business development

Negotiation

People leadership

Education

Bachelor's degree in Business Administration, Insurance, Finance, Marketing

MBA or related professional qualifications

IRU Certification

Job description

Job Summary

We are seeking an experienced and commercially driven General Manager to lead the overall operations strategy and profitability of an established motor insurance brokerage operating within the automotive sector. The successful candidate will be responsible for driving business growth across new and used vehicle insurance renewals and fleet portfolios while strengthening relationships with automotive dealerships and insurance providers. The role requires strong leadership capabilities, sound commercial acumen, and extensive experience in motor insurance brokerage operations.

Key Responsibilities

• Strategic & Commercial Leadership Develop and execute business strategies to drive revenue growth, profitability, and market share.
  1. Lead annual business planning, budgeting, and overall business performance. Identify new revenue opportunities across retail motor insurance renewals, fleet business, and value-added products. Take full ownership of the brokerage's P &L and financial targets.
• Automotive Dealer & Business Development Establish and maintain strong relationships with automotive dealerships and key stakeholders. Work closely with vehicle sales, finance, and aftersales departments to improve insurance penetration and conversion rates. Develop initiatives and incentive programmes to increase insurance sales. Identify opportunities to expand the brokerage's dealership network and customer base.
• Motor Insurance Portfolio Management Oversee the complete motor insurance portfolio including new business, renewals, endorsements, and claims support. Manage relationships with insurance providers to secure competitive products, pricing, and service standards. Monitor portfolio profitability, retention, claims performance, and customer acquisition. Drive growth across individual and corporate fleet insurance portfolios.
• Customer Experience & Retention Develop strategies to improve policy renewal rates and customer retention. Ensure high service standards across all customer touchpoints. Improve customer engagement throughout the vehicle ownership lifecycle. Implement initiatives to enhance customer satisfaction and long-term loyalty.
• Operations & Financial Management Ensure efficient, compliant, and commercially sustainable brokerage operations. Oversee claims support operational processes and service-level agreements. Monitor revenue commissions, operating costs, and overall profitability. Introduce process improvements and digital initiatives to enhance operational efficiency. Prepare and present regular performance reports to senior management and shareholders.
• Leadership & Team Development Lead and develop sales, operations, renewals, and customer service teams. Establish clear performance targets, KPIs, and accountability standards. Drive employee development, engagement, and succession planning.

Requirements

• Requirement for Kuwaiti Nationals Only.
• 10 – 15 years of experience in the insurance industry, insurance brokerage, or automotive financial services.
• Bachelor's degree in Business Administration, Insurance, Finance, Marketing, or a related discipline.
• MBA or relevant professional insurance qualifications would be an advantage.
• Certification from the Insurance Regulatory Unit (IRU) is required.
• Minimum 5 years in a senior management or leadership position with direct P &L responsibility.
• Strong background in motor insurance operations, portfolio management, renewals, and customer retention.
• Proven experience managing relationships with insurance companies and automotive dealerships.
• Previous experience in dealership-affiliated insurance brokerage operations will be highly preferred.
• Strong commercial, negotiation, financial management, and people leadership skills.